Auto Europe
Auto Europe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Europe has 1.2 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It was cheap, Prices, Cheap prices.
Cons: Customer service, Hidden terms and conditions that basically nullified their quote, Misrepresented cost of car rental.Recent recommendations regarding this business are as follows: "Stay away, poor company, bad customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auto Europe has 1.2 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It was cheap, Prices, Cheap prices.
Cons: Customer service, Hidden terms and conditions that basically nullified their quote, Misrepresented cost of car rental.Recent recommendations regarding this business are as follows: "Stay away, poor company, bad customer service".
Most users ask Auto Europe for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRIP off during covid 19
- Prices
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Stay away, poor company, bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTAY AWAY
- Hidden terms and conditions that basically nullified their quote
- Misleading prices
- Customer service
Preferred solution: I want the company to provide the EXACT amount on their website so that the customers are aware of what they're paying online and upfront IN EXACT DOLLAR AMOUNTS
Don't use Auto Europe to Rent a Car
- Did not help with the extra charge that i was charged by avis
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerVOUCHER - #569**** Refund of deposit and double charges
- It was cheap
Preferred solution: Full refund
Misleading, bait and switch
- Cheap prices
- Misleading prices
Preferred solution: Price reduction
Worst ever
- It was cheap
- Customer service
- Misleading insurance cover
- Hidden terms and conditions that basically nullified their quote
Preferred solution: Full refund
Misleading insurance policy
- Misleading insurance cover
Preferred solution: Full refund
Beware of Auto Europe
Auto Europe contacted me through mail on October 10. That was almost one month (!) after I posted my review here and send another e-mail to their customer service ... In their mail they wrote: "We are currently investigating the matter which you have brought to our...
Thus Auto Europe is my contact company, my addressee in this matter.
Maggiore is one partner company of Auto Europe for Italy, and they should have provided me the reserved car (I already had paid the car rental costs at Auto Europe). But when I wanted to pick up the reserved car in Milano, I was told by he staff of Maggiore that that car was not available. That is, in my point of view, a breach of contract. By not providing me the car that I had reserved, Maggiore broke my existing reservation!
The staff in Maggiore then told me that he could give me a similar car. In any case, standard practice in such a situation is that the company will offer a similar car for the same price to the client. Because it is only the company's fault, if the pledged car is not available. It is not the client's fault.
Maggiore then forced me to sign a new document (contratto) and to take the other car.
The staff of Maggiore lied to me by telling me that I would get a "similar" car. He did not tell me that that car would come at a higher price. So when I thought about the standard practice in such a situation and the staff told me about a "similar car", I automatically assumed that that replacement car would come at the same price as the pledged car. The document that I signed was in Italian language.
I don't understand Italian, and the staff of Maggiore refused to explain to me the content of the document. He only marked the places in the document where I had to sign. I signed everything, because of the reasons explained above ("standard practice"), and because other people were already waiting there and complaining that my transaction took too much time.
When I returned the car 9 days later, I was shocked to learn that the car company asked me to pay additional car rental costs!
It turned out that they had not given a "similar" car to me, but a slightly "better" car, and they wanted additional money from me. Even though I protested against this, they later withdrew the additional costs from my credit card.
I then wrote 4 e-Mails to Auto Europe, explaining the matter to them, and asking them to refund me the amount that was deducted from my credit card for the use of the replacement car.
But Auto Europe just ignored my e-mails, they did not reply to me anymore!
After this bad experience, I will never book a car through Auto Europe anymore ...
- Customer service
Preferred solution: Full refund
There's no money back yet
Stay Away
Preferred solution: Let the company propose a solution
Ripping Customers - Trapping customers with damages claims
After a recent hire of a vehicle and it’s return (returned in excellent order) I was angrily surprised at Auto-Europe’s refusal to return the deposit paid in good faith on the alleged ‘damage to vehicle’ rues. It appears this was not the first occasion they have attempted to withhold deposits from customers on ‘damage’ grounds; including that describing the alleged damage to the vehicle I returned - 3cm cut in nearside front tyre.
I have witnessed several customers complaining over allegations of damage with each customer (self included) arguing the vehicle was returned in good order prior to their claims of damage. I have requested evidence of said damage on no less than four occasions and (to date) I have received nothing indicating proof of damage. I have contacted my credit card company to redact payment as I refuse to pay for something that I cannot now argue with as they did not provide anyone to check the vehicle at the time of return and now insist it was returned to the wrong depot.
Very convenient but for the fact I was also advised twice where to return the vehicle and that is precisely where it was left. Auto-Europe have since sent me a bill for the alleged damage (today) but STILL no evidence of this alleged damage.
Further to the above the deposit of £500 has NOT been returned to my account and they have not corresponded since other than to send through the bill for repairs today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint-Étienne, Auvergne Rhône-AlpesWhat Sort of Thievery Is This?
I am unfairly treated
No Rental... No Refund
- Hidden terms and conditions that basically nullified their quote
- Misrepresented cost of car rental
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service ever
Never again auto europe
- Customer service
Preferred solution: Full refund
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I did a search for "who regulates car rental companies in Hawaii" and found this site, which is part of the state of Hawaii. It seems you can file a complaint against Auto Europe Car Rental with the Hawaii dept.
of commerce online at: http://cca.hawaii.gov/blog/category/consumerdialinformation/cars/. Smells like a scam to me or part of the old "bait and switch" strategy to get you to reserve a car and then charge you more when you pick it up, knowing most people will just pay the secret additional fees.