84 views
0 comments

AutoEurope is a service that allows for comparison and booking for foreign car rentals. They are not an actual car rental agency like Hertz or Avis.

during the online booking process, they fail to disclose the local fees and taxes charged by the rental car agency. They show only the base rental charges. In contrast, if you book directly on the car rental agency site, they disclose fully the local fees and taxes. Because AutoEurope excludes these fees, it makes their total cost look much less expensive, when in fact thier price is the same or more than booking directly with the car rental agency.

Only after booking, after you've made the price comparison, do they send a 5-page "voucher" which says that the car agency may charge additional fees, but it doesn't say how much, and this glancing reference is buried deep within the document, which they expect no one will read. only when the consumer returns the car to Hertz or Avis do they get charged these fees, and then it is too late. AutoEurope has aggressively denied all my requests for a refund of the local taxes and fees through multiple venues. Only when i filed a complaint with the NY Consumer Fraud & Protection Bureau did they agree to a refund, but they never sent it.

This is a patently fraudulent enterprise which deliberately hides fees when they would be easy to display. They aggressively deny attempts to request remuneration, and lie throughout the process, claiming their process is industry-standard, when it is not industry standard at all.

Their online booking proces ensnares unsuspecting car renters into paying double or more the rate AutoEurope promised them. The consumer would be better off booking directly with the rental agencies themselves.

Reason of review: Pricing issue.

Location: New York, New York

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Auto Europe Reviews

  1. 16 reviews
  2. 2 reviews
  3. 1 review
  4. 0 reviews
  5. 0 reviews
Auto Europe reviews